REFUND POLICY

Eligibility for Refunds

Refund requests must be made within 5 days of receiving the product. To be eligible for a refund, the item must be unused, unwashed, and in its original packaging with all tags intact. Personalized or final sale items are not eligible for refunds.

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Refund Process

To initiate a refund, customers must contact Luami Customer Support via email or phone with their order details and reason for the request. Once the return is approved, customers will be provided with return shipping instructions. Upon receiving and inspecting the returned item, we will process the refund within 7 business days.

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Partial Refunds

In certain cases, only partial refunds may be granted. This applies to items that are not in their original condition, have missing parts, or show signs of use. Any partial refund will be communicated to the customer upon assessment.

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Shipping Costs for Returns

Customers are responsible for covering the shipping costs for returning an item unless the return is due to an error on our part (e.g., incorrect or defective product). Shipping costs are non-refundable.

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Refund Method

Refunds will be issued to the original payment method used for the purchase. Processing times may vary based on the bank or payment provider. Customers will receive a confirmation email once the refund has been processed.

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Non-Refundable Items

Certain items are non-refundable, including gift cards, undergarments, and personalized products. If an item falls under this category, it will be clearly stated at the time of purchase.

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Exchange Policy

Exchanges may be available for defective or incorrect items. Customers should contact Luami Customer Support to arrange an exchange and receive instructions on returning the item.

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Changes to This Refund Policy

Luami reserves the right to modify this Refund Policy at any time. Updates will be posted on our website with the revised effective date.